nbaji Privacy Policy
Your personal information is very important to us. This policy explains in detail how nbaji collects data, what it is used for, and how it is kept secure.
Introduction and Applicability
This Privacy Policy ("Policy") relates to the nbaji platform. When you use the nbaji website, create an account, make a deposit, or use any other service, this Policy applies automatically.
nbaji believes that protecting user privacy is a fundamental responsibility. The purpose of this Policy is to clearly inform you how your data is managed, where it goes, and how you can maintain control over your own information.
Alongside reading this Policy, we encourage you to read our Terms and Conditions, as both documents together form the full framework of your relationship with nbaji.
This Policy applies to all individuals residing in Bangladesh who use the nbaji platform. Continued use of the platform will be taken as your consent to this Policy.
Types of Information Collected
nbaji collects different types of information at various stages. This information can be divided into two main categories:
2.1 Information You Provide Directly
Information you personally provide when registering an account or using our services:
- Full name and date of birth
- Mobile number and email address
- Password (stored in encrypted form)
- Documents required for identity verification (national ID card or passport details)
- bKash, Nagad, or Rocket account number (for transactions)
2.2 Automatically Collected Information
Information collected automatically while you use the platform:
- Device type, operating system, and browser version
- IP address and geographic location (at a general level)
- Your activity and navigation data on the platform
- Login time and session duration
- Data collected through cookies and similar technologies (see Section 06)
2.3 Transaction-Related Information
Your complete history of deposits, withdrawals, and betting activity is stored securely. This information is used only for account management, dispute resolution, and meeting legal obligations.
Purpose of Data Collection
nbaji uses your information only for specific and legitimate purposes. Data is not sold to any commercial third party.
3.1 Service Delivery and Operations
- Creating, verifying, and maintaining accounts
- Processing deposits and withdrawals
- Managing betting and gaming activity
- Storing your transaction history
3.2 Security and Fraud Prevention
- Protection against unauthorized access and fraud
- Detecting multiple accounts
- Monitoring unusual transactions
- Maintaining platform security
3.3 User Support
When you contact us via 24/7 live chat or email, your identity and description of the issue are used to provide assistance.
3.4 Marketing and Communications
With your consent, nbaji may occasionally send promotional information. You may withdraw this consent at any time.
Data Storage and Security
nbaji uses industry-standard technology and practices to protect your information. Our technical and organizational security measures are as follows:
4.1 Encryption
All communications on the platform are protected by SSL (Secure Socket Layer) encryption. Your password is never stored in plain text — a strong hashing method is always used.
4.2 Access Control
Only staff who need your information for their work can access it. Every access is recorded and regularly audited.
4.3 Retention Period
Your information is retained for as long as your account remains active. After account closure, some information may need to be kept for a set period due to legal or regulatory requirements.
4.4 Response to a Data Breach
In the event of a data breach, nbaji will promptly notify affected users and take the necessary corrective measures.
Sharing Information with Third Parties
nbaji does not sell your personal information to any third party for commercial purposes. However, limited information may need to be shared in certain specific situations:
5.1 Payment Service Providers
Information required to process transactions via bKash, Nagad, and Rocket is shared with the respective mobile financial services. This information is used only for the specific transaction.
5.2 Technology and Gaming Providers
Game providers such as Evolution, Pragmatic Play, JILI, and PG Soft may receive the minimum information needed to operate their games. This sharing is governed by strict contractual agreements.
5.3 Legal Obligations
nbaji is required to provide necessary information in response to a court order or a lawful request from a legitimate authority. Where possible, you will be notified in advance.
5.4 Business Restructuring
In the event of a business merger or acquisition, user information may be transferred, but the terms of this Policy will continue to apply.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the nbaji website. These help improve the user experience and ensure the platform functions correctly.
6.1 Types of Cookies
- Essential Cookies: Required for maintaining login status and security — these cannot be disabled
- Functional Cookies: For remembering your preferences and settings
- Analytics Cookies: For monitoring and improving site usage — can be disabled
- Marketing Cookies: For displaying relevant advertisements — you can disable these at any time
6.2 Cookie Controls
You can delete cookies or stop accepting new ones through your browser settings. However, disabling essential cookies may cause some platform features to not work properly.
6.3 Third-Party Tracking
Some third-party analytics tools may be used on nbaji. These tools collect only aggregate data and do not identify you personally.
User Rights
You have the following rights over your own information, and nbaji respects those rights:
7.1 Right to Access Your Information
You may ask at any time what information nbaji holds about you. Upon request, this will be provided within a reasonable time.
7.2 Right to Correct Your Information
If any stored information about you is incorrect, you may request a correction. Some information can be changed directly from your account settings.
7.3 Right to Request Deletion of Your Information
In certain specific circumstances, you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.
7.4 Right to Object to Data Processing
You may object at any time to your information being used for marketing purposes. nbaji will act promptly on such a request.
7.5 Data Portability
You may request a copy of your transaction history and account information if you wish.
Account Closure and Data Deletion
If you wish to close your nbaji account, contact the support team via 24/7 live chat or email. Before closing your account, make sure there is no remaining balance.
After account closure, some information may be retained for a set period for legal reasons. Once that period has passed, it is permanently deleted.
Detailed information on self-exclusion and account restrictions — which also affect how your information is used — can be found in our Responsible Gaming guidelines.
Protection of Minors
All nbaji services are for individuals aged 21 and above only. Minors may not use this platform.
nbaji does not intentionally collect any information from individuals under the age of 18. Age is verified at the time of account registration. If any user has created an account using false information, the account will be closed and the relevant data deleted as soon as this is discovered.
If you believe a minor is using an nbaji account, please notify our support team immediately.
Changes to the Policy
nbaji reserves the right to amend or modify this privacy policy as needed. The policy may be updated due to changes in the scope of services, technical improvements, or legal requirements.
If significant changes are made, you will be notified in advance via your registered email or mobile number. Continued use of the platform after any changes will be taken as your agreement to the updated policy.
The "Last Updated" date at the top of the policy always indicates the date of the most current version. You are advised to check this page regularly.
To learn more about us and for detailed information about nbaji's operations, please read our About Us page.
Contact & Complaints
If you have any questions, requests, or complaints regarding the privacy policy, please contact us:
11.1 Live Chat
Our 24/7 live chat support is available in both Bengali and English. Live chat is the fastest way to get immediate assistance.
11.2 Email
You can send written requests to: [email protected]
Please clearly state your registered mobile number and the subject of your request in the email. Our team members will try to respond as quickly as possible.
11.3 For General Questions
For answers to general questions about the privacy policy or other matters, visit our FAQ section — it contains answers to frequently asked questions.